Refund policy

Last updated: October 19, 2026

1. Scope & Mandatory Consumer Protections

Nothing in this policy limits or excludes statutory consumer protections, implied warranties, or non-waivable rights under applicable federal or state consumer protection laws.

3. Merchandise Condition & Diminished Value

Consumers are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

5. Return Authorization & Facility Address

All physical returns must be pre-authorized prior to dispatch to ensure proper parcel routing. Authorized packages must be safely packaged and delivered to our designated facility:

Authorized Return Facility Address: 8645 DENVER AVE, LOS ANGELES, CA 90044, United States

6. Return Shipping Costs & Handling Fees

In all cases involving defective, damaged, or incorrectly supplied items, return shipping costs are borne entirely by us.

7. Defective, Damaged or Non-Conforming Goods

For items that are defective, damaged, or misdescribed, we provide repairs, replacements, or full refunds as required under applicable warranty and consumer law. If you receive merchandise that fails to conform to your order, notify our support team with your order number and photographic evidence to arrange prompt remediation.

8. Inspection, Return Verification & Approval

Upon physical arrival at our facility, returned merchandise is inspected to verify item identity and condition. We will issue an electronic notification confirming whether the return has been approved, partially approved due to diminished value, or rejected under disclosed conditions.

10. Partial Orders, Discounts & Bundles

Where only part of an order is returned, refunds are calculated proportionally based on the item prices and statutory delivery fees. If items were purchased as part of a bundle or tiered discount, returning partial components may result in an adjustment of the promotional benefit as disclosed at purchase.

11. Billing Inquiries & Chargeback Prevention

If you have any questions regarding a pending refund, return status, or payment adjustment, we encourage you to contact our customer care team before filing a banking dispute or chargeback so that our staff can provide immediate resolution.

12. Order Cancellations & Customer Support

Cancellation requests prior to warehouse dispatch should be submitted immediately to our customer care team:

Brand: Fazmirex

Business Address: 8645 DENVER AVE, LOS ANGELES, CA 90044, United States

Return Address: 8645 DENVER AVE, LOS ANGELES, CA 90044, United States

Registered Address: 8645 DENVER AVE, LOS ANGELES, CA 90044, United States

Phone: +1 562-930-6602

Website: https://www.fazmirex.com